Tuesday - Saturday11am - 5pm
Sunday - MondayClosed
Timeless Luxury Watches exists to satisfy its customers. We are happy to assist you with your past or future purchases.
Your purchase, in new condition with original gift box with all warranty cards and instruction books intact, and when accompanied by its original receipt, may be exchanged or returned for a refund within fourteen days of original purchase date.
Items returned after 14 days will receive a merchandise credit only subject to a 15% restocking fee.
No returns are accepted after 30 days.
Sale or clearance merchandise, completed layaways, and special orders are not returnable or exchangeable.
Credits or refunds will be issued in accordance with the original method of payment. For any purchase made by check there will be a 10-business day wait period. Cash refunds are mailed by check from the Main Office within 5 business days. Any item received as a gift and not accompanied by a sales receipt will be issued merchandise credit only as outlined above. Gift certificates are not redeemable for cash.
Articles may be placed on layaway for a maximum of 120 days with a minimum deposit of 20%, and four equal monthly payments. If a payment is over 30 days in arrears, the item may be returned to stock. If no satisfactory arrangements have been made for full payment by the end of the 120-day period, the item will be returned to stock. Layaway deposits and payments are non-refundable after 5 days of the original layaway, but may be applied to the purchase or other merchandise. Completed layaways are not returnable or exchangeable. Layaways cancelled after 30 days of the original layaway are subject to a restocking fee of 20% of the purchase price.
We regret that customized orders are not returnable, and that no refund or exchange can be made. A customized order constitutes any watch or gift item ordered, custom-made, or altered at the customer’s request.
Returned checks are subject to a $35.00 fee.
All watches that are overhauled and cleaned with the latest ultrasonic cleaning equipment, and electronically timed and adjusted to the capabilities of the watch are warrantied for one year from the repair completion date. The warranty does not cover watches which have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts which were not necessary to replace at the time of the overhaul. There are no warranties on crystals, stems, crowns or watchbands. Once a water resistant watch has been opened to change the battery, it may no longer retain its water resistance properties. Timeless Luxury Watches does not warranty any water resistant watch against leakage unless it has undergone a pressure-test after a battery change. There is an additional time and fee for this service.